Contact us
..jpg)
About Us
We love what we do because we know that finding the right solution for our customers can be the key to a successful delivery.
By focusing on what our customers need the most and ensuring they get the results they are looking for, Loop Xpress has continued to grow, allowing us to stay adaptable and ahead of the competition.
What We Value
Customization Excellence
We believe in tailoring logistics solutions to meet the unique needs of each customer, offering bespoke services that optimize efficiency and performance.
Customer-Centric Approach
Our customers are at the heart of everything we do. We are committed to understanding their challenges, providing attentive service, and delivering solutions that exceed expectations.
Collaborative Partnerships
We value collaborative partnerships, working closely with clients to understand their evolving needs and develop solutions that drive mutual success.
Reliability & Timeliness
We are dedicated to maintaining the highest standards of reliability and timeliness in our logistics operations. We aim to consistently meet deadlines and deliver on promises.
Partnerships
We are proud to partner with Highway, the industry leader for Carrier Identity™ and Access Management solutions to reduce fraud and streamline the digital booking process.
We are proud to partner with Smartway, the certified leader in sustainable transportation solutions. By embracing eco-friendly practices, Smartway assists carriers in reducing environmental impact and improving efficiency.
How we do what we do
Order Placement
User-Friendly Interface: Provide an intuitive online platform for customers to place orders easily.
Options and Transparency: Offer various shipping options (standard, express, etc.) with clear pricing and delivery timelines.
Packaging
Secure Packaging: Ensure items are packed securely to prevent damage during transit.
Environmentally Friendly: Use eco-friendly packaging materials wherever possible to align with customer values.
Tracking and Updates
Real-Time Tracking: Offer a robust tracking system that allows customers to monitor their shipment's progress.
Proactive Communication: Send timely updates via email or SMS about the status of the shipment, including delays or changes.
Customer Support
Responsive Service: Provide multiple channels for customer support (phone, chat, email) with responsive agents available to address queries or concerns.
Issue Resolution: Quickly resolve any issues or complaints related to shipments.
Delivery
Timely Delivery: Ensure shipments arrive on time as per the promised schedule.
Flexibility: Offer options for delivery location or rescheduling to accommodate customer preferences.
Post-Delivery Follow-Up
Feedback Collection: Seek feedback from customers about their shipping experience to continually improve services.
Customer Retention: Implement strategies to retain customers, such as loyalty programs or special offers for repeat clients.
Tailored Solutions
We know that businesses are all different. That's why we’ll work closely with you to develop logistics strategies that are in line with your specific goals. Whether you require freight forwarding, warehousing, or LTL, we've got you covered.
Expedited & Emergency Shipping
Sometimes your shipment needs to be somewhere yesterday. Our expert team can provide you with an in-house solution that can get your shipment where it needs to be and when it needs to be there.
Reliability
Time is of the essence. You can count on us to deliver your goods on schedule, every time. We keep you informed about the status of your shipments at every step of the way.
Time to send your package?
With years of industry experience, we've built a reputation for excellence in logistics. Our track record speaks for itself.
Contact us or fill out a form and our team will connect with you right away!